Privacy Policy

Ponsford Periodontics & Implants ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you, including with respect to SMS/text messaging communications.

1. Information We Collect

We may collect the following categories of personal information when you interact with us, including through our website, appointment forms, phone calls, text messages, or in our office:

Contact information, such as your name, mailing address, email address, and phone number
Appointment and scheduling information
Health and treatment information you provide to us as a patient (protected separately under HIPAA and our Notice of Privacy Practices)
Insurance and billing information
Communications you send to us, including messages, forms, and SMS/text messages
Technical information collected automatically through our website, such as IP address, browser type, and pages visited

2. How We Use Your Information

We use the personal information we collect to:

Schedule, confirm, and manage appointments
Provide dental and periodontal treatment and follow-up care
Send appointment reminders, confirmations, and account-related notifications, including by SMS/text message
Process billing, insurance claims, and payments
Respond to your questions and requests
Improve our website, services, and patient communications
Comply with legal, regulatory, and recordkeeping obligations

3. Who We Share Your Information With

We do not sell your personal information. We may share personal information only in the following circumstances:

With dental laboratories, specialists, or referring providers involved in your treatment
With insurance companies and third-party payers to process claims and billing
With service providers who help us operate our practice (e.g., practice management software, appointment reminder services, IT support), who are contractually required to protect your information
When required by law, court order, or to protect health and safety
With your explicit consent

SMS/Text Messaging Consent

If you provide your mobile phone number and consent to receive SMS/text messages from us (such as appointment reminders or practice updates), that consent and your mobile phone number will not be shared with third parties or affiliates for marketing or promotional purposes.

SMS consent is not shared with third parties. Information related to SMS opt-in is used solely to send you the text communications you have agreed to receive and is not sold, rented, or shared with third parties or affiliates for their own marketing purposes.

Message and data rates may apply. Message frequency may vary. You may opt out of SMS communications at any time by replying STOP, and you may reply HELP for assistance.

4. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

You may opt out of SMS/text communications at any time by replying STOP to any message.
You may request access to, correction of, or deletion of certain personal information we hold about you, subject to legal and recordkeeping requirements.
You may contact us using the information below with any privacy-related questions or requests.

6. Children's Privacy

Our services may involve information about minor patients provided by a parent or legal guardian. We do not knowingly collect personal information directly from children through our website without appropriate parental or guardian involvement.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Ponsford Periodontics & Implants

4 Dominion Dr, Suite #5250, San Antonio, TX 78257

Phone: 844-77-PERIO (844-777-3746)

Email: info@ponsfordperio.com

Website: www.ponsfordperio.com